FAQ
Shipping & Delivery
Production lead time depends on a scope of an order. Small orders usually take 3-5 weeks whereas large orders may take up to 20 weeks. A small, but a fully equipped gym, will usually take 12-16 weeks.
Shipping depends on the type of the chosen freight (AIR 7-10 days), (SEA 30-45 days).
Regardless of the place you would like to have the equipment delivered - we can manage. Our Freight Forwarding specialists will reach every destination.
Most items are shipped from our HQ located in Poland. There may be some stock available with one of our dealers (please check the availability here)
We send our goods on the terms of delivery called DAP (Delivered at Place)
- your order will be delivered directly to your address
- PENT is responsible for preparing and packaging with accurate precision whole order and load it on a truck (or Fedex)
- PENT is responsible for the delivery insurance and all costs related to it
- PENT is responsible for the custom clearance costs in Poland whereas
- customer is obliged to pay duty and tax according to the regulations in his country.
We send our goods on the terms of delivery called DAP (Delivered at Place)
- your order will be delivered directly to your address
- PENT is responsible for preparing and packaging with accurate precision whole order and load it on a truck (or Fedex)
- PENT is responsible for the delivery insurance and all costs related to it
- PENT is responsible for the custom clearance costs in Poland
whereas
- customer is obliged to pay duty and tax according to the regulations in his country
Your order (depending on its scope) will be delivered:
- by Fedex - if the order is small
- by a specialized Freight Forwarder - if the order is large
In both cases PENT. Is not responsible for utilizing the package the equipment is delivered in.Your package will be delivered to your doors by a Tail Lift Truck.
Be aware that the courier is not obligated to bring the package upstairs, unpack, and/or help with moving the package inside your home. Make sure you have help if such a situation arises.
Production lead time depends on a scope of an order. Small orders usually take 3-5 weeks whereas large orders may take up to 20 weeks. A small, but a fully equipped gym, will usually take 12-16 weeks.
Please note that you need to take into account an additional time for shipping (AIR 7-10 days), (SEA 30-45 days)
Shipping depends on the type of the chosen freight (AIR 7-10 days), (SEA 30-45 days).
Small orders (sent by FedEx) are usually delivered within 3-6 working days
Most of our products do not require assembly. If a product requires an assembly, you will be sent a manual (or you can download it here).
If your order is small and shipped via FedEx - the tracking number will be provided.
If your order is large and requires shipment via a specialized Freight Forwarder - you wiill receive instructions on the shipment
At the moment, we do not provide White Glove delivery.
Equipment
PENTโs 3 main components are:
- metal (Stainless Steel, Bronze)
- natural wood (walnut, ash, oak)
- genuine leather (5 colors available).
In some cases it's possible to customize the following:
- weights of the product
- number of products in a set
- a set of accessories
Please contact info@pentfitness.com to find out whether your customization is possible.
Warranty is granted for 24 months. Except when the equipment is used in commercial environment - in this case the Warranty is granted for a period of 12 months. Please find the Warranty Card here.
All our weights are provided in a metric system, however we can label them according to the following chart.
Yes. A sample (50x50cm) of a leather you would like us to use for the equipment will have to be sent to us for expertise. Once approved, you can either provide us with more leather of the same kind or let us know where to buy it.
All dimensions and other product's details can be found in the catalog. Additionally, you can configure your own finish with our 3d configurator.
Most of our products do not require assembly. If a product requires an assembly, you will be sent a manual (or you can download it here)
Yes. The wood choice has a significant influence on the pricing. Please refer to the price list.
All leather colors and other product's details can be found in the catalog. Additionally, you can configure your own finish with our 3d configurator.
No. The leather color has no influence on the pricing. (unless it's custom chosen outside of the catalog).
Our Team of qualified Designers are responsible for preparing and designing renders which are consulted with a Team of Technicians, who in turn, incorporate the prototypes into production.
We are in the process of developing new products, including a Bike, Squat Rack and more.
Please follow the link to our 3d configurator, which also enables you to experience PENT. equipment in Augmented Reality.
Payment
There are a couple of ways to make a payment:
- wire transfer
- with a Credit Card via PayPal (commision applies)
- with a credit Card via Stripe (commision applies).
Please note that a 100% prepayment is always required.
- make a purchase via our eshop
- send us an email at info@pentfitness.com (if your order needs to be customized or is over 15k USD)
- get in touch with a local dealer.
Please find the list of all bank accounts - please choose your currency and make sure to quote the Order Number while preparing a transfer
Once an order is placed, it may not be possible to cancel it, especially if the order is customized. Please get in touch with the person who you placed the order with (please make sure to provide the Order Number)
USD is accepted via our eshop.
We can also prepare a quotation in EUR, GBP and PLN - if such a need arises - please get in touch with info@pentfitness.com
Partnership
Yes. Please provide details of your business by filling in the online form.
We will contact you with further information.
info@pentfitness.com
Yes. Please provide details of your business by filling in the online form.
We will contact you with further information.
Yes. Please provide details of your business by filling in the online form.
We will contact you with further information.
General Information
All product's details can be found in the catalog. Additionally, you can configure your own finish with our 3d configurator.
Prices can be quoted in EUR, USD, GBP or PLN. Please follow the link and choose your currency
Please follow the link to make a purchase of a Sample Box which will enable you to see all available metal, wood and leather types.
We can prepare a visualization for you, once we establish what exactly you would like to have, please let us know.
We prepare our equipment for individual orders, therefore each project is unique and suited to individual preferences and requirements.
We can have the designers look at your floor plan and propose some equipment. Please provide a .dwg file.
We charge 2000 USD for a floor plan/visualization project. The amount is then reimbursed (incorporated into the offer) once the offer is finalized.
The price includes: a floor plan with the proposed equipment, 3D visuals of the space, specification and 2 design revisions.
Please provide the following info as well:
- who is the gym for (men, women, mixed)
- special preferences (yoga, heavy weights etc.)
- how many people will use it
- is there any other equipment in the room (what)
We are present: at Maison&Objet in Paris, France and Salone Del Mobile in Milan, Italy. Additlionally, our partners are present with our equipment in other local Trade Shows (please refer to the map).
It is possible to receive the 3d models, although we require you to sign an NDA document before we send the models.
Please find it here - make sure your signature is handwritten at the bottom of each page before you send it back to us at info@pentfitness.com
PENT. was established in 2011, on the base of experience and know-how gained in previous years as a supplier of fitness solutions for professional fitness clubs.
Yes. You are always welcome (please make an appointment at info@pentfitness.com). Please follow the link to see the location of our HQ and a factory.
Please follow the link to see the location of our HQ and a factory.
At the moment, all our orders are made-to-order. Because there are multiple configurations of available metal/wood/leather it is difficult to keep stock.
Please follow the link to see the locations where PENT.'s equipment is available for public viewing (appointment may be necessary).